Service Agreement

Hostixo Internet Bil. Write. Speed. Trade and Industry Limited Company Terms of Use. Every customer who registers in the system is deemed to have accepted these terms.

1- Parties

1.1: This contract is specified in the services section. Providing services, Hostixo Internet Bil. Write. Speed. Trade and Industry Limited Company (referred to as with the details specified in the New customer registration section. and the person/institution (referred to as the Customer) that belongs to operating at (and its subsites) use of the website (referred to as the Site) and purchase through this site The services to be received have been signed with the following articles and conditions. will be counted.

1.2: The parties declare, accept and undertake the accuracy of the information written in this contract. they do.

2- Subject

2.1: This contract is made by the customer in his transactions, orders, to do so in line with the information he has given in the registration process in the messages he sends, and services to be received in accordance with their preferences in their orders. will arrange the fees to be paid to in return. This service and process descriptions are as follows.

2.2: Membership information is the information entered by the customer during registration. This Since the information will be based on the transactions made, this information of the customer and the member is correct. It is assumed that it is entered completely and correctly.

3- Responsibilities

3.1: provides services that are delivered as an order upon the request of the customer. will provide. With the order acceptance message, collects the relevant fee. will accept and undertake to provide the service specified in the order in question.

3.2: Payment method, VAT differences with the total amount to be subtracted at the time of order by specifying the customer's monthly or annual payment preferences. Fees will be reported by

3.3: After order acceptance and confirmation of transactions, control panel, ftp, sql and e-mail usernames and will transmit their passwords to the customer and the service will start. related accounts and The responsibility of the passwords is the responsibility of the customer and the damage and loss that may arise from these issues The customer will be responsible for the loss.

3.4: According to the statements and warnings received by within the scope of the service received, the customer undertakes to comply. By when the customer is using the hosting account. declares, accepts and undertakes to comply with any warning or notification published. Customer, given to him free of charge and unlimitedly in the possession service he has received. third-party services are still paid or free and/or limited or unlimited. may not distribute or sell to persons.

3.5: The right of access by using the software and programs owned by the customer within the scope of the service not to access files or programs that do not exist, to avoid any commitment not to cause problems, to compensate for the problems and problems that may arise

3.6: In effect during the use of the customer domain name, hosting or services received taxes, fees and similar charges that are valid or that will enter into force during the contract accepts and undertakes that the obligations belong to him and that he will meet them.

3.7: All files, documents and programs hosted within the customer service, himself/herself from all transactions that he/she will use and benefit from with the website and e-mail services. is responsible for the illegality of such data, information and statements. accepts and undertakes to meet all legal and criminal liability that may arise. No defect can be reported to from problems that may arise in this regard.

3.8: does not review, verify, or endorse pages before they are posted or any liability for user-created pages does not take. user accounts for violating these guidelines or for any other for any reason or harmful to's own or any of its users. It can be terminated because it believes it is. acts against the law and has the right to delete the actions without informing the customer as soon as he learns.

3.9:, the customer data in the service it provides is incorrect. may arise from their use, data content, all data used by e-mail. cannot be held responsible for any material or moral damages. Backing up this data and The storage obligations belong to the customer. collects all customer data on a regular basis. will be backed up and maintained. Despite this, that may occur due to interruptions in services or data loss. is not responsible for any errors, damages or losses. Backing up data It is the customer's responsibility unless otherwise stated in the contract text.

3.9: has been ordered by the customer and the payment has been smoothly will carry out the registered domain name registration procedures. Registered and ordered The owner of the domain name whose fee is paid with the registration request accepted by the customer is the customer. takes action on the domain name in line with the customer's requests in this regard. will be able to. An edit, change and change in the domain name by the customer will make transfer requests as soon as possible.

4- Duration

4.1: This contract is to be sent to from the internet for order and payment transactions. The specified rights and obligations of the parties begin with the notification.

4.2: The contract period is the payment that the customer has chosen during the order for the relevant service. period.

4.3: The parties agree to the terms of the contract until 10 working days before the expiry of the contract. If they have not warned that it will expire at the end of the contract, the contract will be terminated with the same terms and conditions as before. extends to the duration of the contract. (Changes in wages are reserved.)

5- Fee

5.1: The fee to be paid in return for the services specified in this contract. up to the specified amount. By adding VAT to the specified fees later It is calculated and shown to the customer and the collection takes place.

5.2: is forward-looking at prices and tariffs without prior notice. reserves the right to make changes. The client is concerned about these changes. accepts, declares and undertakes the changes that may occur in advance.

5.3: If the fee is in foreign currency, the Central bank effective date on the invoice date It is paid by converting into Turkish Lira at the selling rate.

5.4: Order processing until the end of the 5th business day from the invoice date If there is a credit card payment order at the time of payment, from the credit card account, by credit card. If there is no payment order, the bank account numbers specified in the customer contact address. or to by hand.

5.5: In case of delay in payment, reserves the right to issue a currency difference invoice. amount.

5.6: shuts down the relevant service until the customer completes the payment process, reserves the right to open.

5.7 : Domain/domain name, SSL certificates and server as specified during the order Refunds for services (co-location, dedicated, vps virtual servers) can't be done.

6- Suspension

6.1: Problems in payment, customers who have a credit card payment order due to provisioning issues or clauses related to terms and obligations, all services provided to the customer, e-mail, web, ftp accounts reserves the right to stop all.

6.2: During the continuation of this situation, e-mail, web, ftp access cannot be made on behalf of the customer and Incoming e-mails are rejected by blocking e-mail accounts.

6.3: Maximum CPU and RAM usage rate per site on the server for individual hosting 10% for reseller hosting, 12% for corporate hosting. Specified limits Passing user accounts are suspended after the first warning.

6.4 Both copyrights and T.C. on our servers. illegal content possession is prohibited. This content; Includes Hack, Crack, Warez, Adult and MP3 content.

6.5: The security of all software on the server belongs to our customers. From chmod 777 in any matter that may be caused by or related to your software. Our company is not responsible in any way.

7- Termination

7.1: The customer does not accept his responsibilities by violating any article of this contract. and if he does not fulfill his commitments or declares on the front of this contract If it is determined that the information provided by him is not correct, he may terminate the above-mentioned contract. If the suspension continues for more than 7 days, will not give any notice and has the right to terminate the contract unilaterally without the need for notice.

7.2: After such termination, the customer; paid regardless of the remaining time that he cannot claim back the last contract fee, which is in force on the date of termination, Statement, acceptance and commitment to pay commercial penal indemnity 5 times of the precedent contract price

7.3: 10 days before the contract ends with the normal period, without giving any reason, the customer termination of this contract at the end of its term, provided that it gives a written notice beforehand. has the right.

7.4: In case the contract is terminated by the customer before the expiry date to pay 1/2 of the fees to be paid until the end of the contract, in full and in advance. declares, accepts and undertakes.

8- Contact and Information Addresses

8.1: For all kinds of notifications arising from the contract that is the subject of the parties, the parties order Accept, declare and undertake the postal addresses specified in the address as legal residence.

8.2: Even if all kinds of notifications made to these addresses do not reach the parties, the notification will be considered accepted. Changes to these addresses shall be written to the other party. Unless notified, old addresses will be valid.

8.3: The e-mail that allocated to the customer within the contract period Message to address, information, text, warning, payment notification, account movement schedule, account can send the statement. The customer does not receive such electronic messages or cannot claim that it did not reach him, and that the messages in question Declaring that it will be deemed to have been legally notified 1 day after the date of sending, accepts and undertakes.

9- Default in Payment of Fee

9.1: The customer shall pay for the services received within 7 days following the application date. failing to do so, it shall be deemed to be in default. In this case, the exchange rate difference 15% monthly delay interest from the invoice date. can request. The customer declares and agrees to pay this delay interest and foreign exchange difference invoice.

9.2: The Customer, for all kinds of receivables arising from this contract,'s lawsuit or execution 15% monthly delay interest, up to 50% of the remaining debt amount in case of opening a follow-up Declaring, accepting and agreeing to pay the penalty clause, 10% Attorney's Fee and all other legal expenses. commits.

9.3: The Customer may apply to the legal authorities for the collection of its receivables arising from this contract. Unsecured Injunction of in case of applying for foreclosure and Injunctive relief It is authorized to take a Seizure and Precautionary Injunction, but despite this, the Courts when collateral is requested, the commission and that any and all fees will be paid by them and that no objections may be raised to these matters. declares, accepts and undertakes that it will not exist.

10- Authorized Courts and Enforcement Offices

10.1: This contract, however, consists of 10 articles, sub-headings and Annex-1, It has been read, understood and signed by the parties. (Signature, order It is deemed to have been realized by sending it to on the internet). can add new articles and/or sub-titles when it deems necessary, can remove or make changes on the items. The customer changes declares and undertakes to accept it in advance.

10.2: In the resolution of any disputes that may arise during the implementation of this contract Niğde Courts and Enforcement Offices are authorized.


Account Settings / Email address

Your account is activated after the payment transaction is collected. Email in your account Whether your address is valid or not is entirely up to you. If any in case of a complaint or if we need to contact you in your customer panel. We will contact you using your primary email address. Therefore It is up to you to enter your e-mail address correctly and check it regularly. it is in your interest. As bad as entering wrong contact information, your account is closed. may cause consequences.


Our transfer team puts maximum effort into your move to The transfer process is a free service provided for the convenience of users only. is service. will determine whether a move is possible and at any time. cannot guarantee that it will be completed within Every hosting company is different. regulated, and some hosting platforms data are incompatible or proprietary is hiding. This makes the move inconvenient or rather difficult. We will do the best we can, but in some cases you may We would like to point out that we cannot assist you. Currently only migrating from cPanel to cPanel We offer the service. The number of sites that can be moved free of charge is 10. If the number of sites to be moved If more than 10 pieces, you can pay 2 TL per site including VAT, depending on your request. You can have our team transport it.

The free relocation service is only available for 30 days from the start date of your membership. covers the duration. uses central dns structure. For this reason, from any of our servers, a When you move to another server, you need to delete the account you do not use, because a website does not run on two different servers. If you take necessary action If you do not delete the account you do not use, our technical team during the checks It can delete the hosting account on the server where your website is not active for you.


All services provided by must be used for legal purposes. accepts the laws of the Republic of Turkey. On servers No written, audio or visual content, material presented in the Republic of Turkey It cannot be against the law. Otherwise, all material and spiritual Responsibilities belong to the customer. The service provider is not liable.

Customers put in a situation where they will be harmed due to the services they offer. It guarantees that it will not sting.

Trademark or copyright infringement is prohibited on our Services. This is unauthorized includes any operation involving copying music, books, photographs or any copyright. Selling counterfeit of any trademark services, your account will be promptly results in deletion. Anyone who violates these rules, violates copyrights when an account is detected, the account will be frozen or deleted completely. If copyright If you think your rights or brand rights have been violated, [email protected] You can send the necessary information to the address by e-mail. If the license in question If so, we may need the necessary documentation.

Using shared hosting service (shared hosting) as backup or storage It is forbidden, "On FTP, only cPanel backup is in compressed (.tar.gz, .rar, .zip etc.) format 1 can be found. Please do not back up your backups.

The following are examples of prohibited materials on the Shared or Reseller service. you can find:

  • Toplists
  • Sites with Adult and Pornography
  • IRC Scripts / Bots
  • Proxy Scripts / Anonymizers
  • Unauthorized software / warez
  • Image hosting scripts (like Photobucket or Tinypic)
  • Autosurf/PTC/PTS/PPC sites
  • IP Scanners
  • Bruteforce programs/scripts/applications
  • Email bombing / spam scripts
  • File hosting / mirror scripts. (similar to rapidshare)
  • Video distribution (scripts like
  • Sites like Escrow/bank
  • HYIP etc. sites
  • Investment sites (FOREX , E-gold Exchange, Second Life/Linden Exchange, Ponzi, MLM / Pyramid Scheme)
  • Selling any material without legal distribution rights
  • Prime Bank Programs
  • Lotto games sites
  • MUD/RPG or PPBGs
  • Hateful / racist / offensive sites
  • Hacker-oriented sites / archives / programs
  • Sites that organize illegal activities
  • Forums/webpages with illegal, copyrighted links (warez)
  • Metin2, Knight Online style game sites
  • Applications to attract followers from social media such as Twitter, Facebook
  • Mailer Pro etc. services, all related equipment, network and network devices authorized for use., its services are legal where appropriate. for issues, to check whether the customer has authorized use, the system control security procedures to prevent unauthorized use It can monitor the services it provides for operational security and for operational security. This monitoring During the process, information can be viewed, saved or copied. By using services, you accept this monitoring process. reserves the right to refuse the service used. The service offered Interfering with its use is completely under the control of For example, threatening Sites containing copyright infringing content will be warned from our servers can be deleted without In these and similar cases, our Complaints department is with you. communicates (by phone or e-mail) if within 48 hours If no results are obtained, your account may be frozen or deleted.

If you have any doubts about whether your site has acceptable content or not. If there is, do not hesitate to send an e-mail to [email protected] for detailed information. We will be happy to assist you!

For Dealer/Reseller users: When similar conditions occur, accounts are frozen and A message is sent to the owner of the reseller about this issue to delete the account. More than one In case of similar violations, reseller may freeze your account or can cancel.

For direct customers: Your account will be sent from our servers without sending any messages. deleted.

When the above-mentioned situation occurs, provides the necessary information to the competent authorities. reports.

The scripts / programs you use in your account are safe, It is the customer's sole responsibility to set their permissions correctly. Users, They are responsible for all changes in their accounts. When logging into this system This includes the username and password you use. For your security, your password is difficult. You should pay attention to it. If you use a weak password (like 123456), your account is can be frozen until you agree to use a hard password. Account control process If your password is found to be weak during We will send you a message for it.

We do not show any tolerance for spam. Users who spam accounts will be deleted without any warning message.

Customers using a shared hosting service can purchase the Mail Policy. they can review.

Spamers cannot stay on servers. This ban is only fax, instant It does not cover the messaging or Usenet/Newsgroup categories. may use any web page, account, database or other reserves the right to make changes on the components.

On all our shared servers (Retail Hosting, Corporate Hosting, SEO Hosting, Reseller Like hosting) php mail function is disabled for security reasons., only Allows secure e-mail sending over SMTP protocol.

Payment Information

You are responsible for paying for any service you receive from Payment Until the end of the service provision process, maintains the continuity of the service. guarantees. To cancel the use of the service you ordered, contact us as long as you do not warn or use the entire service we provide to you You are responsible for making your payment.

For detailed information about service cancellations, e-mail to [email protected] You can send it.

As a customer, entering your customer information correctly, making your payments on time It is entirely your responsibility to do so., from the date of invoice creation guarantees that it will keep your data for 10 days. your bill for 10 days If you do not pay, your account may be frozen or deleted. Delay in your payments occurs, by contacting us so that your account is not frozen or deleted. We would like you to let us know about this issue.

You can make your payments via Bank Transfer and Credit Card. Payments Email [email protected] if you have any questions about You can send it as an email or call us at +90 850 441 51 67. You can search., at any time to change the payment amount and service fee reserves the right.

Backup and Data Loss

Backup is the sole responsibility of the customer. Our backup service has just provided It is a free security service that we are. does not support any not responsible for data/file loss. With this agreement, you have all the rights on your files. You acknowledge that you own it.

Cancellations and Refunds can open user accounts at any time without warning. reserves the right to close and freeze.

Customers can request account cancellation at any time. About account cancellation For detailed information, you can send an e-mail to [email protected] or +90 850 441 51 You can reach us via phone number 67., any can refund you within 7 days in case of dissatisfaction.

Resource Usage

Users may not do the following:

* Use 20% or more of system resources for more than 90 seconds consumed

* Use of stand-alone, server-side applications (For example, IRCD like hosting.)

* Web spiders of any type or bots that allow sites to be indexed. Its use is prohibited in shared hosting service. (For example Google Cash / AdSpy)

* Using any software similar to the Internet Relay Chat (IRC) network

* Running any torrent apps is prohibited. Legal distribution for torrenting You may be doing it, but you can do it with shared hosting. You cannot host it.

* You cannot participate in any file sharing/peer-to-peer participation,

* You cannot run any game servers. (half life, counter strike, like battlefield1942)

* Cron entries are minimum 30 for individual hosting service, 20 for reseller accounts, For corporate hosting accounts, it can be set every 10 minutes. Specified limits Other than cron entries can be deleted without notice.

* When importing any local file using PHP's include function Include(“include.php”) instead of “” you should use.

* Maximum database size is 500MB in individual hosting service, in reseller hosting service It is limited to 750MB and 1000MB for corporate hosting services.

* CPU limit is 10% for individual web hosting service, 15% for corporate web hosting, 12% for reseller/reseller hosting service. Customers are constantly They cannot use the rate specified as

Resource Usage – INODEs

Using any shared hosting service (including reseller hosting) If the user uses more than 100000 inodes, it will cause a warning. If warning If no action is taken, the account will be frozen. 250,000 inodes limit accounts of users who exceed will be deleted from our backup system. 1 for each file (web page, image, e-mail, etc.) uses inodes.

Avoid freezing the accounts of users who do not exceed the usage limit too much. we do not like; but hundreds of thousands of files, often creating and deleting large files examines the accounts of users who create or cause system damage and/or freeze.

Reserve Limit

Disk space more than 2 GB or 250,000 inodes limit on shared hosting service Daily and weekly backups of users who use it are not taken by us. All in order to prevent data from being lost in case of any hardware problem. daily, weekly and monthly backups. These backups are used by users. not for data loss, but for data not to be lost in case of any technical problem.

Traffic Usage

You can use the traffic area allocated to you. The quota of this you have purchased It is as much as the hosting package stipulates. If we have assigned you If you have to exceed the quota, your account until your next quota is created. can freeze, buy additional traffic, You can switch to hosting package. Unused traffic in the month will be transferred to the next month. cannot be transferred. For our customers using unlimited traffic hosting; source they do not exceed their use and comply with the conditions in the contract of the package they receive. As long as their accounts are not frozen or deleted due to traffic. Unlimited In web hosting packages with traffic, the bandwidth is only for your site from which you purchased the service. for unlimited. You cannot use traffic to other sites.

Payback Guarantee

There is no money-back guarantee in the server service. – 7 days money back warranty does not cover this issue. All resellers provided by and shared hosting service packages are covered by a 7-day money-back guarantee. Remember, this 7-day money-back guarantee is shared or reseller package only. It is for users who use monthly payments. Server rental, domain name registration, It does not cover additional costs such as administrative costs, package add-ons.
Domain name registration There are no refunds on initial purchases or renewals for services such as software licenses and software licenses.

Uptime Guarantee

Our shared hosting and reseller servers are monitored 24 hours a day. In the event of an interruption in our server, it is guaranteed to intervene as soon as possible. we give. However, this period is due to the workload of the data center where our servers are located and It can be extended in direct proportion to the problem that may occur on the server. Shared hosting and We give a 98% uptime guarantee to our customers using the reseller service. This uptime In terms of satisfaction of our customers, if the period of time falls below a certain number. We are extending service times with a rate of 4 times the downtime.

Reseller: Customer Responsibility

Reseller customers are responsible for supporting their own customers., The reseller does not provide any support services to its customers. if If a customer of our reseller customer contacts us for support, We will inform him about who and how he can get it. security issue Support requests that contain can only be made by the reseller customer. Moreover, reseller customers from the content of their customers under their own accounts and are also responsible for their behavior. Any violation of terms of use When it detects a situation, it takes into account the reseller customer responsibly.

Shared Hosting / VPS

Users using shared hosting service cannot offer hosting service. if If you want to provide hosting service, you must have a reseller account. VPS accounts are not backed up, you must manage your backups yourself.

Having a valid email account and root It is the customer's sole responsibility to ensure the security of his password., does not perform any backup operations for servers, to manage backup operations and It is entirely the customer's responsibility to create for backup system if you want you can get additional hard disk and manage your backups, this is the best we can recommend to you. is the simple solution. If you need a second hard drive, email [email protected] You can contact via the address. Managing your backups is entirely yours It is your responsibility.


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Hostixo, within the framework of the clarification obligations of Article 10 of the KVKK No. 6698, uses it in accordance with the law so that you can make the most of it. By visiting our site and By using our services, you agree to these terms.